All packaging must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

1. Request a Returns Form

• Please email us and request a returns form the returns form at support@sleeplondoninc.com Your returns slip MUST contain the Order Reference Number from your order confirmation email as well as a full explanation of your reason for returning the goods.
• Please ensure you fully complete the returns form you must include your full order number, along with the name and address used at point of order without this information support@sleeplondoninc.com will not be liable to issue the refund.
• Goods must be returned in their original packaging with any seals intact and in a saleable condition.

2. Post the Parcel to us

• Re-package the parcel using strong packaging and ensure it is sealed securely.
• Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: Sleep London will not be liable for lost returns.)
• Please allow up to 14 working days for action of your return after it has been received.

Please note: Sleep London will only reimburse the cost of the products and not any postage or shipping fees.