Though we hope you are happy with your purchase, If for any reason you are not happy, you may return any unopened and unused items to us within 14 days of receipt.
All packaging must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.
To ensure we process your return and refund as quickly as possible, please follow the procedure below.
1. Request a Returns Form
- Please email us and request a returns form the returns form at email@example.com Your returns slip MUST contain the Order Reference Number from your order confirmation email as well as a full explanation of your reason for returning the goods.
- Please ensure you fully complete the returns form you must include your full order number, along with the name and address used at point of order without this information firstname.lastname@example.org will not be liable to issue the refund.
- Goods must be returned in their original packaging with any seals intact and in a saleable condition.
2. Post the Parcel to us
- Re-package the parcel using strong packaging and ensure it is sealed securely.
- Take the parcel to your local Post Office and request a proof of postage. Without this, you will be unable to make a claim, should the parcel go missing. (Please note: Sleep London will not be liable for lost returns.)
- Please allow up to 14 working days for action of your return after it has been received.
Please note: Sleep London will only reimburse the cost of the products and not any postage or shipping fees.