TRACKING YOUR ORDER

Please track your parcel via the tracking link received in your shipping confirmation email. As we're unable to keep track on each individual parcel if there are any issues with your tracking information please contact us at ContactME@problogroup.com and we will be happy to help.

ORDER PROCESS TIME

All order placed Monday - Friday before 11am will be dispatched the same working day. You will receive an automated email to confirm your order has been process, packed and dispatched. Please check your junk inbox as emails can often drop into the ;Junk Folder' depending on email settings. If you have any support with your order please contact our customer service team: ContactME@problogroup.com

PRE ORDER

Please note that all pre-ordered items are on an estimated date for dispatch, and this may from time-to-time be changed. If you order in-stock items with your pre-order items, your order will be delayed for dispatch to the same date as your pre-ordered items. Note that these delivery periods are expected guidelines, but we will not be held liable if your delivery takes longer. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond its reasonable control.