Shipping

COVID 19

We are following all government measures to ensure the safety of our team, their families and your orders here at Pro Blo, we are still operating as normal and aim to despatch all orders within 24 hours, local postal services are currently experiencing delays so please only contact after 21 days when using a standard delivery service, to further enhance our offer to you we have teamed up with DHL Express to offer a heavily subsidised Next Day/ Two Day service to many international countries, contactless delivery and full in flight options are available. Thank you for supporting us, as a small business your support means more than you know. Sending positive vibes and best wishes to you.


🇬🇧 UNITED KINGDOM

UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Thurs)

Next Working Day*

£4.99

UK SATURDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£7.99

UK SUNDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£7.99

UK PRE 12:00 SATURDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£10.99

UK PRE 12:00 SUNDAY TRACKED DPD UK NEXT DAY TRACKED DPD (orders placed before 11am Mon-Fri)

Next Working Day*

£10.99

🌎 SHOP GLOBALLY WITH OUR RETAIL PARTNERS 🌎


STANDARD SHIPPING INFORMATION

All Standard Shipping is dispatched via DPD, FedEx or Trakpak and the final mile can be completed by your local postal service. Orders are dispatched Monday- Friday. If your order is placed before 11am it will be dispatched the same day. If your order is placed after 11am it will be dispatched the next working day. Please note that Saturday is not classed as a working day so if your order is placed at 11am on a Friday it will be dispatched Monday.


DHL INFORMATION

All Express Worldwide shipments are dispatched via DHL Express offering the fastest possible shipping solution. Once your order is shipped you will receive a shipping notification from DHL (On Demand Delivery) DHL On Demand Delivery will then keep you fully up to date via e mail or SMS on the preferred shipping date, time and final mile option, if this doesn’t fit your schedule that’s ok, you are in control and have the ability to change to an option that suits you for no additional costs DHL On demand provides the below free delivery options:

  • Deliver my package on another day
  • Schedule Delivery Deliver my package to another address
  • Alternative delivery to work or family Delivery my package at a safe place
  • Authorise shipment release Deliver my package with a neighbour
  • Leave with Neighbour, Reception or Guard Delivery my package to a DHL Service Point
  • Hold locally for collection Request to hold my package
  • Vacation hold for us to 30 days

This service gives you full control to never miss a delivery and will update you on delivery progress. Orders are dispatched Monday- Friday. If your order is placed before 11am it will be dispatched the same day. If your order is placed after 11am it will be dispatched the next working day. Please note that Saturday is not classed as a working day so if your order is placed at 11am on a Friday it will be dispatched Monday. Unfortunately we cannot guarantee delivery on a bank holiday, so please expect your delivery on the next working day.

Precise DHL prices will be provided upon checkout.*


TRACKING YOUR ORDER

Please track your parcel via the tracking link received in your shipping confirmation email. As we're unable to keep track on each individual parcel if there are any issues with your tracking information please contact us at ContactME@problogroup.com and we will be happy to help.


ORDER PROCESS TIME

All order placed Monday - Friday before 11am will be dispatched the same working day. You will receive an automated email to confirm your order has been process, packed and dispatched. Please check your junk inbox as emails can often drop into the ;Junk Folder' depending on email settings. If you have any support with your order please contact our customer service team: ContactME@problogroup.com


PRE ORDER

Please note that all pre-ordered items are on an estimated date for dispatch, and this may from time-to-time be changed. If you order in-stock items with your pre-order items, your order will be delayed for dispatch to the same date as your pre-ordered items. Note that these delivery periods are expected guidelines, but we will not be held liable if your delivery takes longer. We will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the goods ordered by you if the delay or failure was due to any cause beyond its reasonable control.